2017 Oxford Heating - Chichester Place - Brize Norton

Website by - www.oxfordheating.info

Gas Safe Registration - 623 623

 

Company Number - 11503082

Terms and Privacy

Terms and Conditions

  1. Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.

  2. The attached estimate is based on a non-intrusive survey of the property and, as such, it is assumed that any existing systems that we connect to are in good condition and in working order.  Should we find, during the works, any faults with the existing systems we reserve the right to make a charge for correcting same.   Should the client fail to mention any relevant facts relating to the existing installation we reserve the right to make a charge for correcting same.

  3. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.

  4. If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion.  No re-stretching or fixing has been allowed for unless specified.  For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for reinstatement unless specified.

  5. During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services.  This will be advised in good time and the period of isolation will be as short as possible.

  6. Whilst all holes formed during the execution of the proposed works will be made good on completion, no allowance has been made for re-instatement  of decorations. We do not guarantee to match existing brickwork where boiler flue terminals have been removed.

  7. No allowance has been made for casing in of pipework or painting/decorating of the new works.

  8. It has been assumed that unrestricted access to all relevant parts of the property  will be afforded to us during the course of the works.  Any delays caused by restricted access not notified at the time of survey may be subject to an extra charge and/or delay in completion.

  9. Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.

  10. Unless specified the works will be carried out in one continuous visit.  Extra visits at the request of the Client or caused by circumstances beyond our control will be subject to a surcharge and may affect the completion date.

  11. Ownership of any materials supplied, whether fixed or unfixed, shall not pass to the Client until payment in full has been received for said materials.  We reserve the right to take whatever legal action may be necessary to secure payment for the works carried out and materials supplied either fixed or unfixed.

  12. No allowance has been made for out-of-hours working unless specified or to suit our own requirements.

  13. All dates or times given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments.  These times may be varied, however, due to unforeseen circumstances i.e. emergency call-outs, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet clients timescales.

  14. The works described in the estimate will be guaranteed for a period of twelve months from date of completion against faulty design and workmanship.  The materials supplied will be subject to the suppliers/manufacturers guarantees.  The Client’s Statutory Right in law are not effected by this guarantee.  This guarantee does not extend to existing, installed equipment, pipework or fittings.

  15. Whilst certain items may be specified by name or model, we reserve the option to supply goods of a different manufacture providing they shall be suitable for the purpose intended.

  16. Any items or materials supplied by the Client or others for our fixing will be unpacked and inspected in the presence of the Client.  Any faults found will be pointed out to the Client whose responsibility it will be to obtain replacement items.  Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from site and may affect the completion date of the works.

  17. Any additional works that the Client requires to be carried out whilst the specified works are being executed will be charged at extra cost.  An indication of such cost will be given and the Client’s agreement to same will be obtained before the additional works proceed.

  18. This estimate is open for acceptance for a period of 30 days providing the works can be commenced within 90 days both periods from the date of estimate and thereafter may be subject to revision or withdrawal.

  19. Terms of payment are given on the estimate for the works and it is a condition of acceptance that these be adhered to.  We reserve the right to charge interest at the rate of 5% above Lloyds TSB Bank plc’s current base rate per month on overdue accounts.

  20. The price specified in this estimate does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works.  This will be subject to an extra charge.

  21. Acceptance of the Estimate confirms acceptance of these conditions.

  22. Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a soundness test to check for compliance with Gas Safety Regulations.  Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.

  23. Should the works include a power-flush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find  weaknesses in the system.  Should any such problems be encountered then any rectification works required may be charged at extra cost. The customer will be asked to sign a waiver confirming this point.

  24. Should the works include a new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system.  Any repairs required in this respect are not included in this estimate.  The customer will be asked to sign a waiver confirming this point.

  25. This estimate does not include for any parking fees levied in Controlled Parking Zones (CPZ’s).  Any such fees incurred will be passed onto the Client at cost.

  26. It is the responsibility of the Client to ensure that all children and pets are kept away from the areas in which we are working.

  27. If the proposed works are being carried out in a leasehold property it is the sole responsibility of the Client to ensure that all necessary permissions have been obtained in writing from the landlords/managing agents.  We accept no responsibility what so ever for any works carried out without the necessary permissions.  We can furnish details of the proposed works if so required at possible additional cost. 

Privacy Policy

In this privacy statement references to "we", "us", "our", "the Company", are references to "Oxford Heating". We use the information from our customers to improve our service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.

What do we collect and how do we use this information?

Information is only collected when you contact us for an estimate or instruct us to complete works and will include some related personal details including your name, address, telephone number and email address plus any comments you may wish to leave. This information is kept for accounting purposes. This is covered by the lawful basis “Contract”.

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety.

Data Retention

We will only retain your information for as long as is necessary. We do this by taking into account various factors including, but not limited to, the purpose for which we have your information and whether we have a legal obligation to continue to process this.

Security of information

The company implements a variety of security measures to maintain the safety of the personal information that you provide. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all your details secure, but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when enquiring. This Privacy Policy applies only to this Site, and not to the collection and use of personal information by any third party via any website to which there are links on this Site. We are not responsible for the privacy policies of other websites, and encourage you to be aware when you leave our site, and to read all applicable terms, conditions and privacy policies when using other websites.

Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.

Your Rights

The Information Commission’s Office (ICO) are the Supervising Authority for Data Protection in the UK and you have the right to complain to them should you think there is a problem with the way we are handling your data.